Job Actions

Job Information

Bilingual (English and Spanish) Quality Assurance Officer - Wyn
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674273

Company Profile

Wyndham Destinations

Contact Company

Local Information

Laugh while you Look

Sponsored Ads


  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  5 Views, 0 Applications  
Bilingual (English and Spanish) Quality Assurance Officer - Wyn
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations: (180+ Wyndham Resorts and access to over 4000 other properties around the world). We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and the 'Count On Me!' service promise of being respectful, being responsive and delivering a great experience that continues to set us apart from the rest. As part of Wyndham Worldwide, which has been named one of FORTUNE Magazine's Most Admired Companies, Wyndham Vacation Ownership would invite you to learn more about our record breaking sales, unprecedented growth, and exciting lifestyle opportunities!

Florida Real Estate License required for this position.


The Quality Assurance Officer works directly to deliver sales document presentations for new and existing owner purchases. They provide customer support through the follow up process and site customer contact. The QAO also provides feedback to QA Manager from document closing and sales presentation observations to identify training opportunities and maintain rescission and compliance.

**Essential Job Functions**

Work with QA Manager and sales to maintain rescission and compliance through the sales document process, customer service and training

**#** **Responsibility** **%**


Review and Complete legal and sales related documents with owners



Communicate patterns, trends, training opportunities and compliance concerns to QA Manager



Provide post-sale customer service for sales retention and compliance



Work with sales team for product knowledge and compliance training



Other site duties as assigned by QA Manager


**Non-Essential Job Functions**

These are functions which are ancillary to the job, and may be assigned to others if necessary. Most functions that account for only a small part of the job are considered non-essential.

**Scope/Financial Responsibility**

This position has several quantifiable measures to define the value of the position:

Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location

Directly impact the results of the sales location through best practices for retention

Directly impact the results of the site QA Team for retention and compliance

**Driving improvements to the following business metrics:**

Rescission Rates

Sales Compliance

Net Sales

**Travel Requirements**

**Describe the** **travel requirements** **of the job (frequency, distance, and purpose)**

**** **Less than 5% for Corporate and/or BU meetings**


**Building Trust**

Behaves consistently with organizational vision and values

Demonstrates personal accountability and holds other accountable

Develops and promotes organizational values of trust and accountability

Develops relationships with site leadership and sales.


Creates a sense of excitement and commitment around the message being communicated.

Models an open and honest communication style

Communicates in a timely manner

Presents arguments clearly

**Count On Me!**

Creates a customer-focused environment

Develops and strengthens customer relationships and loyalty

Recognizes unspoken customer needs and identifies opportunities to create new value for customers

Becomes a critical element of the customer's value chain & decision making process

**Driving Results**

Sets individual goals and measures

Obtains and assigns the right resources to the right tasks in order to achieve desired results

Adjusts course of action based on changed priorities

**Valuing Diversity**

Seeks ways a more diverse workforce will help the organization or department become more competitive for the future

a) Education

Bachelor Degree or equivalent combination of education and directly related experience

b) Training requirements

WVO Product Knowledge, My Learning courses, Sales Training relative to Quality Assurance

c) Knowledge and skills (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills)

Ability to prioritize and organize tasks required to manage team

Ability to influence

Experience within a leadership role and managing others

Excellent communication and interpersonal skills

Ability to manage concurrent assignments in an effective and efficient manner

Strong conflict management skills.

Basic computer skills

Excellent verbal and written communication skills, including Microsoft Word and Excel

Expert Contract Standards Expertise preferred

WVO product knowledge expertise preferred

d) Technical Skills

Computer Skills

e) Job experience (number of years, type/level of previous experience)

1+ years WVO Sales experience preferred

Previous customer service

More Information »