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Sr. Consultant, Services Operations & Experience Workonomy (Boca
Category: Retail
  • Your pay will be discussed at your interview

Job code: lhw-e0-90656642

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Office Depot

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Sr. Consultant, Services Operations & Experience Workonomy (Boca


The Senior Consultant for Services Ops Support manages the development and maintenance of all services programs. This role will support all operational programs, tools, training, systems & other items needed to successfully execute the existing retail services operating model. This role supports all operating model elements and is expected to forge beneficial relationships in Retail Operations, cross functional teams, tech and print teams to influence the development and/or improvement of service programs as well as the associate/customer experience in stores.The Senior Consultant for Services Ops Support will serve as support in the development of Office Depot's future store and assist with all aspects of this project for the services organization as a whole. This role is also responsible for management of all tests and pilots that impact the Services Operation. All enhancements to programs or systems and/or new systems/programs will be documented in SOPs and tested prior to rollout by the Senior Consultant.This role will interact directly with Retail field leadership, Store operations and store level associates as needed to ensure clear communication and develop solutions to enable flawless execution. In addition, the Senior Consultant Services Ops Support will collect feedback from various sources across the organization to support ongoing development as part of a continuous improvement cycle. The Senior Consultant will also generate reporting and analyze data to make decisions on how to improve customer experience, associate execution, sales, margin for the business.


+ Bachelors degree or equivalent experience

+ Minimum 3 years experience in related field : Retail experience required or print industry experience required, Prefer both

+ Tactical execution and multi unit support with 2 years experience multi-unit market management experience; or demostration of skills and learning through an internal development program and selection process.

Other Information:

In depth understanding of Retail services operating model

Strong communication skills (verbal and written)

P&L orientation/focus on profitability

Organizational skills

High business process and problem solving skills

Management skills (mentoring, coaching, training)

High initiative; self motivated

Customer focused

Ability to create strong relationships

Able to push back or defend point of view

Able to see the big picture

Pay, Benefits and Work Schedule:

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Equal Employment Opportunity:

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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